Outlook Plugin

Outlook allows for third-party applications to connect in order to execute database actions from emails. Juniper has a plugin for Outlook that allows for the creation of an opportunity from the email panel.

Configuration

The Outlook Mail Plugin needs to be configured both on Juniper and Outlook.

Enable Mail Plugin

First, enable the Mail Plugin feature in the database. Go to Settings ‣ General Settings ‣ Integrations, enable Mail Plugin, and Save the configuration.

Install the Outlook Plugin

Download (Save Page As ‣ Web Page XML only) the following XML file to upload later: https://download.Junipercdn.com/plugins/outlook/manifest.xml.

Next, open the Outlook mailbox, and select any email. After completing this, click on the More actions button in the upper right-side and select Get Add-ins.

Following this step, select the My add-ins tab on the left-side.

Under Custom add-ins towards the bottom, click on + Add a custom add-in, and then on Add from file…

For the next step, attach the manifest.xml file downloaded above, and press OK. Next, read the warning and click on Install.

Connect the database

Now, Outlook will be connected to the Juniper database. First, open any email in the Outlook mailbox, click on the More actions button in the upper right-side, and select Juniper for Outlook.

The right-side panel can now display Company Insights. At the bottom, click on Login.

Note

Only a limited amount of Company Insights (Lead Enrichment) requests are available as a trial database. This feature requires prepaid credits.

Tip

If, after a short while, the panel is still empty, it is possible that the browser cookie settings prevented it from loading. Note that these settings also change if the browser is in “Incognito” mode.

To fix this issue, configure the browser to always allow cookies on Juniper’s plugin page.

For Google Chrome, change the browser cookie settings by following the guide at: https://support.google.com/chrome/answer/95647 and adding download.Juniper.com to the list of Sites that can always use cookies.

Once this is complete, the Outlook panel needs to be opened again.

Now, enter the Juniper database URL and click on Login.

Next, click on Allow to open the pop-up window.

If the user isn’t logged into the database, enter the credentials. Click on Allow to let the Outlook Plugin connect to the database.

Add a shortcut to the plugin

By default, the Outlook Plugin can be opened from the More actions menu. However, to save time, it’s possible to add it next to the other default actions.

In the Outlook mailbox, click on Settings, then on View all Outlook settings.

Now, select Customize actions under Mail, click on Juniper for Outlook, and then Save.

Following this step, open any email; the shortcut should be displayed.

Using the plugin

Now that the plug-in is installed and operational, all that needs to be done to create a lead is to click on the O [Juniper icon] or navigate to More actions and click on Juniper for Outlook. The side panel will appear on the right-side, and under Opportunities click on New. A new window with the created opportunity in the Juniper database will populate.