Helpdesk

See also

• Juniper Tutorials: Helpdesk

• Overview
  • Getting Started
  • Service Level Agreements (SLA)
  • Start Receiving Tickets
  • Reports for a Better Support
  • Forum and eLearning
  • Ratings
• Timesheet and Invoice
  • Invoice Time Spent on Tickets (Prepaid Support Services)
  • Invoice Time Spent on Tickets (Postpaid Support Services)
• Advanced
  • After Sales Features
  • Allow customers to close their tickets